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The STABILA Force Driven by Operations

Words: Jeffrey Beck

Leadership
In today's competitive business landscape, maintaining an efficient, well-organized warehouse is essential for meeting customer demands and ensuring smooth operations. By implementing effective processes and best practices, businesses can achieve better inventory control, reduce errors, and streamline workflows. Proper leadership is a must to achieve greatness.

Meet Agustin Villafuerte, STABILA, Inc’s Facilities and Warehouse Manager. Agustin joined STABILA in October of 2023. With a Bachelor of Science in Business Administration and over 11 years industry experience his leadership skills were clear. Agustin leads his team with a motto rooted in kindness and understanding. He leverages data and technology to continuously refine and elevate his role and his team.

Operational Proficiencies
From warehouse staff management to safety and compliance this role became crucial towards establishing a powerhouse within STABILA’s operations. Soon the need for procedural processes became evident.

One of the first areas of focus was the improvement of quality procedures for various processes within the warehouse. By creating and implementing new guidelines for kit assembly, shipping and receiving, a more comprehensive framework was established to ensure consistent quality check points across all stages.

Additionally, analyzing historical data was imperative for a well-established work environment. By doing so defining optimal re-order points for warehouse supplies was possible. This means that inventory can more easily be controlled. Reducing the risk of overstocking or running out of popular items.

By adopting these processes, a more efficient, organized, and reliable warehouse was the successful outcome. The improvements have not only enhanced quality control but also improved workflows, reduced errors, and streamlined inventory management. With these best practices in place, the warehouse is better equipped to handle the demands of the modern marketplace, offering faster fulfillment and improved customer satisfaction.



Investing in Our Team
At the heart of our success is a dedicated team committed to operational excellence. Several key personnel changes were needed to support the moves that strengthen our capabilities and support our continued growth. From new hires to cross training our people are the biggest investment, and one we’re proud to keep making.

To support increasing shipping demands and improve turnaround times, we’ve onboarded an additional shipping clerk. This new team member brings fresh energy and is already contributing to the smooth flow of our outbound operations.

The addition to the team also meant more leadership potential was needed. And with this in mind STABILA, Inc. announced the promotion of one of its own into a newly created role of Warehouse Team Lead. This internal promotion not only recognizes strong performance and leadership potential but also reinforces the commitment to developing talent from within. This resulted in out of the box ideas on how to ensure minimal disruption during peak periods and unforeseen absences. Thus, a cross-training initiative was implemented across key warehouse functions. This proactive measure is already enhancing the flexibility and responsiveness across the team.



Customer Impact on Operational Improvements
In today's fast-paced business environment, customers expect more than just quality products—they demand accuracy, speed, and transparency throughout the purchasing process

Operational improvements have a direct and meaningful impact on the customer experience. By increasing order accuracy, customers receive the correct products on time, reducing frustration and the need for returns. Enhanced efficiency shortens lead times, ensuring faster delivery and supporting the customer’s own workflow.

As STABILA continues to grow, leadership play a crucial role in driving the organization forward while maintaining the values that define its success. The operations team is an integral part of maintaining this success.



About: MAP Partner
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